Purpose

Reporting to the Regional Director, the Branch Manager is responsible for driving growth and delivering exceptional service to customers within the branch, supporting the delivery of team key performance objectives.

Role and Responsibilities

• Managing the team on a day-to-day basis, to include service level delivery and the maintenance of adequate resource within the team.
• Monitoring team renewal, new business, and task progress daily.
• Ensure that the team remain compliant with FCA requirements throughout their work.
• Leading and developing the team to ensure all KPI's targets are achieved (including new business, renewals, and placement strategy).
• Working closely with other senior managers to effectively implement change to deliver agreed business benefits.
• Present monthly results to the team and provide feedback to the Regional Director /Senior Management.
• To provide broking solutions and support to handlers when required.
• To effectively communicate and manage relationships with key internal and external stakeholders, including the delivery of communications from Senior Management and giving feedback where necessary.
• To coach team members to help them strive to deliver improved service to the customers.

Education / Qualifications

• To achieve a minimum of Certificate in Insurance status within two years of joining.
• Minimum of 12 months experience in the insurance / broking sector.

Person Specification

• To be a strong communicator with the ability to manage internal and external relationships.
• To have strong influencing, negotiating, problem solving and analytical skills.
• To be target driven and highly motivated. To be a team player with a can-do attitude .
• Adaptable, focused, and professional.
• Effective at managing expectations.
• To be able to quickly develop a knowledge and understanding of company processes and business goals.
• To recognise the importance of self-development, and to ensure all learning and development modules are up to date.

Skills and Experience

• To have broking skills and a detailed knowledge of the core range of policies
• The ability to achieve and maintain a high level of customer service at all times
• Knowledge and use of insurer products and solutions'
• To be able to quickly develop a knowledge of operating structures, processes, and objectives of the client's business.
• To include a good working knowledge of specialist operations (e.g., sub-contracting).
• Sales and service process knowledge, particularly sales through service Strong time management
• To keep up to date with insurance industry developments and regulatory changes
• Use of account management systems and Microsoft Office.
• Previous experience of Acturis is desired